For Restaurant & Hotel Partners
Since Menu.lk provides digital menu solutions, this policy covers returns, refunds, and subscription terms for our software services.
1. Digital Product Policy
Menu.lk provides non-tangible digital services (menu upload, digital catalog management, and analytics). As such:
- No physical returns – Our services are digital and immediately accessible upon purchase.
- Subscription-based – Billed monthly/annually for access to the platform.
2. Refund Eligibility
We offer refunds only under these conditions:
A. Service Failure
If Menu.lk‘s platform is completely non-functional for more than 7 days due to our error, you may request:
- A service credit (extension of your subscription)
- Or a partial refund for the downtime period
B. Duplicate or Unauthorized Purchase
- If a subscription was charged by mistake, we’ll refund upon verification.
Non-Refundable Cases
No refunds will be given for:
- Change of mind after subscription starts
- Failure to use the platform (e.g., didn’t upload menus)
- Restaurant/hotel closure (transfers allowed to new owners)
3. How to Request a Refund
- Email support@menu.lk with:
- Your business name & account ID
- Reason for refund + proof (if applicable)
- Our team reviews within 3 business days.
- If approved, refunds are processed to the original payment method in 5-10 business days.
4. Subscription Cancellation
- You may cancel anytime, but no refunds for unused periods.
- Cancellation stops auto-renewal for the next billing cycle.
- Your menu stays live until the current paid period ends.
5. Policy Changes
Menu.lk may update this policy with 30 days’ notice via email. Continued use means acceptance.